9. Correct record
Mistakes can be made during any administrative process and therefore the ability to correct these in a safe manner, along with an audit trail, needs to be available.
OpenCRVS allows a Registrar to correct a record, provide a reason for the correction, attach accompanying supporting documents and make the correction, keeping an audit of all actions throughout.
Pre-condition
A record has the status ‘Registered’, ‘Certified’ or ‘Issued’
Triggers
Registrar is requested to correct a record
Standard flow
Registrar searches for the record or finds it in their workqueue
User opens the record audit
User assigns themselves to the record
Record is downloaded and is now available to be corrected offline
User clicks “Correct record”
User selects who is requesting a change to the record
Requester ID is checked if it is the previous informant, mother or father
User clicks “Change” on the detail that needs to be corrected
User makes correction
User review change/s
User uploads any supporting documents
User selects the reason for correction and adds any additional comments
User reviews the correction summary and collects any fees
On confirming correction, declaration is sent to the Outbox for processing
Once processed the declaration status remains the same
Post conditions
User can choose to re-certify record
Record audit is updated to show that the record has been ‘Corrected’
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