OpenCRVS
v1.7
v1.7
  • 👋Welcome!
  • CRVS Systems
    • Understanding CRVS
    • Effective digital CRVS systems
    • OpenCRVS within a government systems architecture
    • OpenCRVS Value Proposition
  • Product Specifications
    • Functional Architecture
    • Workflow management
    • Status Flow Diagram
    • User roles & scopes
      • Examples
    • Core functions
      • 1. Notify event
      • 2. Declare event
      • 3. Validate event
      • 4. Register event
      • 5. Print certificate
      • 6. Issue certificate
      • 7. Search for a record
      • 8. View record
      • 9. Correct record
      • 10. Verify record
      • 11. Archive record
      • 12. Vital statistics export
    • Support functions
      • 13. Login
      • 14. Audit
      • 15. Deduplication
      • 16. Performance management
      • 17. Payment
      • 18. Learning
      • 19. User support
      • 20. User onboarding
    • Admin functions
      • 21. User management
      • 22. Comms management
      • 23. Content management
      • 24. Config management
    • Data functions
      • 25. Legacy data import
      • 26. Legacy paper import
  • Technology
    • Architecture
      • Performance tests
    • Standards
      • FHIR Documents
        • Event Composition
        • Person
        • Registration Task
        • Event Observations
        • Locations
    • Security
    • Interoperability
      • Create a client
      • Authenticate a client
      • Event Notification clients
      • Record Search clients
      • Webhook clients
      • National ID client
      • FHIR Location REST API
      • Other ways to interoperate
  • Default configuration
    • Intro to Farajaland
    • Civil registration in Farajaland
    • OpenCRVS configuration in Farajaland
      • Application settings
      • User roles
      • Declaration forms
      • Certified Copies templates
    • Business process flows in Farajaland
  • Setup
    • 1. Planning an OpenCRVS Implementation
    • 2. Establish project and team
    • 3. Gather requirements
      • 3.1 Mapping business processes
      • 3.2 Mapping offices and user types
      • 3.3 Define your application settings
      • 3.4 Designing event declaration forms
      • 3.5 Designing a certified copy
    • 4. Installation
      • 4.1 Quick start: Set-up a local development environment
        • 4.1.1 Install the required dependencies
        • 4.1.2 Install OpenCRVS locally
        • 4.1.3 Starting and stopping OpenCRVS
        • 4.1.4 Log in to OpenCRVS locally
        • 4.1.5 Tooling
          • 4.1.5.1 WSL Support
      • 4.2 Configure: Set-up your own, local, country configuration
        • 4.2.1 Fork your own country configuration repository
        • 4.2.2 Set up administrative address divisions
          • 4.2.2.1 Prepare source file for administrative structure
          • 4.2.2.2 Prepare source file for statistics
        • 4.2.3 Set up CR offices and Health facilities
          • 4.2.3.1 Prepare source file for CRVS Office facilities
          • 4.2.3.2 Prepare source file for health facilities
        • 4.2.4 Set up employee users, and scopes, for testing or production
          • 4.2.3.1 Prepare source file for employees
          • 4.2.3.2 Configure roles and scopes
        • 4.2.5 Set up application settings
          • 4.2.5.1 Managing language content
            • 4.2.5.1.1 Informant and staff notifications
          • 4.2.5.2 Configuring Metabase Dashboards
        • 4.2.6 Configure certificate templates
        • 4.2.7 Configure declaration forms
          • 4.2.7.1 Configuring an event form
        • 4.2.8 Seeding & clearing your local databases
        • 4.2.9 Countryconfig API endpoints explained
      • 4.3 Deploy: Set-up a server-hosted environment
        • 4.3.1 Verify servers & create a "provision" user
        • 4.3.2 TLS / SSL & DNS
          • 4.3.2.1 LetsEncrypt https challenge in development environments
          • 4.3.2.2 LetsEncrypt DNS challenge in production
          • 4.3.2.3 Static TLS certificates
        • 4.3.3 Configure inventory files
        • 4.3.4 Create a Github environment
          • 4.3.4.1 Environment secrets and variables explained
          • 4.3.4.2 VPN Recipes
        • 4.3.5 Provisioning servers
          • 4.3.5.1 SSH access
          • 4.3.5.2 Building, pushing & releasing your countryconfig code
          • 4.3.5.3 Ansible tasks when provisioning
        • 4.3.6 Deploy
          • 4.3.6.1 Running a deployment
          • 4.3.6.2 Seeding a server environment
          • 4.3.6.3 Login to an OpenCRVS server
          • 4.3.6.5 Resetting a server environment
        • 4.3.7 Backup & Restore
          • 4.3.7.1 Restoring a backup
          • 4.3.7.2 Off-boarding from OpenCRVS
    • 5. Quality assurance testing
    • 6. Go-live
      • 6.1 Pre-Deployment Checklist
    • 7. Operational Support
    • 8. Monitoring
      • 8.1 Application logs
      • 8.2 Infrastructure health
      • 8.3 Routine monitoring checklist
      • 8.4 Setting up alerts
      • 8.5 Managing a Docker Swarm
  • General
    • Community
    • Contributing
    • Migration notes
    • Releases and upgrades
    • Release notes
      • v1.7.2: Release notes
      • v1.7.1: Release notes
      • v1.7.0: Release notes
    • Product roadmap
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On this page
  • User notifications
  • Informant notifications
  1. Product Specifications
  2. Admin functions

22. Comms management

Keeping users and informants informed and update to date is important to keeping the system functioning and registration processed in a timely manner. SMS is currently supported to send notifications to users and informants. Planned for 1.4 we will introduce support for sending emails and WhatsApp messaged.

User notifications

Notifications can be sent to a user for various different reasons:

  • Onboarding

  • Username reminder

  • Two factor authentication codes

  • When a system admin reset a users password

  • When a system admin sends a username reminder

Supported communication methods:

  • SMS

Informant notifications

Notifications can be sent to the informant throughout the registration process to give them updates on progress.

Supported communication methods:

  • SMS

Each SMS notification can be toggled on and off by a National System Admin and the copy can be changed by a developer. Example SMS messages for birth registration:

  • Notification sent to Office

    Your birth registration tracking ID is {{trackingId}}. Please visit {{crvsOffice}} to complete your declaration

  • Declaration sent for review

    Your birth registration tracking ID for {{name}} is {{trackingId}}. You will get an SMS within 2 days with progress and next steps.

  • Declaration rejected

    Your birth declaration has been rejected. Please visit {{regOffice}} with your supporting documents. Your tracking ID is {{trackingID}}.

  • Declaration registered

    Congratulations, the birth of {{name}} has been registered. Visit your local registration office in 5 days with your ID to collect the certificate. Your tracking ID is {{trackingId}}

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