# Users

The different user roles in the system, and defined below, reflect common actors involved in civil registration services around the world as well as non-traditional actors that may help improve service delivery e.g. field agents who can take services to the community.

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**System Roles and User types**\
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OpenCRVS has set roles with defined responsibilities in the system. You can create different user types based on your requirements and map them to these system roles. \
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For example in Farajaland there are two different Field Agents: Hostpital Clerk and Community Leader. They are different user roles but all have the same responsibilities in the system.
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* To see how these roles are mapped to user types in Farajaland, see [user-role-mapping](https://documentation.opencrvs.org/v1.4/default-configuration/opencrvs-configuration-in-farajaland/user-role-mapping "mention").
* To see how these actors work together to improve service delivery in Farajaland, see [business-process-flows-in-farajaland](https://documentation.opencrvs.org/v1.4/default-configuration/business-process-flows-in-farajaland "mention").

<table><thead><tr><th width="228.08182370999793">System roles</th><th>Responsibilities</th><th>Farajaland user roles</th></tr></thead><tbody><tr><td>Field Agent</td><td><ul><li>Create vital event notifications / declarations</li></ul></td><td><p>Hospital Clerk</p><p>Community Leader</p></td></tr><tr><td>Registration Agent</td><td><ul><li>Create vital event declarations</li><li>Validate and send declarations for approval</li><li>Issue certificates</li><li>Search for records</li><li>View performance statistics</li></ul></td><td>Registration Officer</td></tr><tr><td>Registrar</td><td><ul><li>Create vital event declarations</li><li>Approve and register declarations</li><li>Issue certificates</li><li>Search for records</li><li>View performance statistics (default local)</li></ul></td><td>Registrar<br>Provincial Registrar</td></tr><tr><td>National Registrar</td><td><ul><li>Create vital event declarations</li><li>Approve and register declarations</li><li>Issue certificates</li><li>Search for records</li><li>View performance statistics (default Nationally)</li></ul></td><td>Registrar General</td></tr><tr><td>Local System Admin</td><td><ul><li>Create users</li><li>Edit users</li></ul></td><td>Administrator</td></tr><tr><td>National System Admin</td><td><ul><li>Config management</li><li>Create users</li><li>Edit users</li></ul></td><td>National Administrator</td></tr><tr><td>Performance Manager</td><td><ul><li>View performance statistics (default local)</li></ul></td><td>Operations Manager</td></tr></tbody></table>