# Users

The different user roles in the system, and defined below, reflect common actors involved in civil registration services around the world as well as non-traditional actors that may help improve service delivery e.g. field agents who can take services to the community.

{% hint style="info" %}
**System Roles and User types**\
\
OpenCRVS has set roles with defined responsibilities in the system. You can create different user types based on your requirements and map them to these system roles. \
\
For example in Farajaland there are four different Field Agents user: Healthcare Worker, Police Office, Local Leader, Social Worker. They are different users but all have the same responsibilities in the system.
{% endhint %}

* The user types for Farajaland have been included as an example of how you can map different users with the same responsibilities to the system role.
* To see how these actors work together to improve service delivery in Farajaland, see [Business process flows in Farajaland](/v1.3/default-configuration/business-process-flows-in-farajaland.md).

<table><thead><tr><th width="228.08182370999793">System roles</th><th>Responsibilities</th><th>Farajaland user type/s</th></tr></thead><tbody><tr><td>Field agent</td><td><ul><li>Create birth and death notifications</li></ul></td><td>Healthcare Worker<br>Police Office<br>Local Leader<br>Social Worker</td></tr><tr><td>Registration agent</td><td><ul><li>Create birth and death declarations</li><li>Validate and send declarations for approval</li><li>Issue certificates</li><li>View performance statistics</li></ul></td><td>Registration office</td></tr><tr><td>Registrar</td><td><ul><li>Create birth and death declarations</li><li>Approve and register declarations</li><li>Issue certificates</li><li>View performance statistics</li></ul></td><td>Registrar</td></tr><tr><td>National Registrar</td><td><ul><li>Create birth and death declarations</li><li>Approve and register declarations</li><li>Issue certificates</li><li>View performance statistics</li></ul></td><td>Registrar General</td></tr><tr><td>Local System Admin</td><td><ul><li>Create users</li><li>Edit users</li></ul></td><td>Local System Admin</td></tr><tr><td>National System Admin</td><td><ul><li>Config management</li><li>Create users</li><li>Edit users</li></ul></td><td>National System Admin</td></tr><tr><td>Performance Manager</td><td><ul><li>View performance statistics</li></ul></td><td>Performance Manager</td></tr></tbody></table>


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