# 18. Comms management

Keeping users and informants informed and update to date is important to keeping the system functioning and registration processed in a timely manner. SMS is currently supported to send notifications to users and informants. Planned for 1.4 we will introduce support for sending emails and WhatsApp messaged.

### User notifications

Notifications can be sent to a user for various different reasons:

* Onboarding
* Username reminder
* Two factor authentication codes
* When a system admin reset a users password
* When a system admin sends a username reminder

#### Supported communication methods:

* SMS

### Informant notifications

Notifications can be sent to the informant throughout the registration process to give them updates on progress.

#### Supported communication methods:

* SMS

Each SMS notification can be toggled on and off by a National System Admin and the copy can be changed by a developer. Example SMS messages for birth registration:

* **Notification sent to Office**

  Your birth registration tracking ID is {{trackingId}}. Please visit {{crvsOffice}} to complete your declaration
* **Declaration sent for review**

  Your birth registration tracking ID for {{name}} is {{trackingId}}. You will get an SMS within 2 days with progress and next steps.
* **Declaration rejected**

  Your birth declaration has been rejected. Please visit {{regOffice}} with your supporting documents. Your tracking ID is {{trackingID}}.
* **Declaration registered**

  Congratulations, the birth of {{name}} has been registered. Visit your local registration office in 5 days with your ID to collect the certificate. Your tracking ID is {{trackingId}}