4.2.5.1.1 Informant and staff notifications

In production, OpenCRVS sends automated messages at important times to staff and informants. In development and qa environments, messages are not delivered. You can edit the languages and content of all messages.

You can choose any method of communications from Email, SMS, WhatsApp etc. Examples are provided for Email and & SMS (In Farajaland, we have supplied example SMS code integrating with Infobip and example Email code integrating with SendGrid.

The following messages are sent to staff members and beneficiaries by default and the staff messages are essential. A National System Administrator user can configure on/off whether or not the beneficiary messages are sent in the following user interface at any time.

Message	Configurable on or off	Description		Recipient
authenticationCodeNotification	No	Received by a staff member when logging in. Used to send the 2FA code for authentication during login REQUIRED IN PRODUCTION FOR SECURITY REASONS!! In development and qa environments, the 2FA code is always six zeros: 000000	Your OpenCRVS authentication code is: {{authCode}}	OpenCRVS Staff
<event>InProgressNotification	Yes	Received by a beneficiary when a hospital submits an automated "notification", or a Field Agent submits an in-complete "declaration"	<event> registration tracking ID is {{trackingId}}. You must visit {{crvsOffice}} to complete the declaration	Citizen (Informant) using their mobile number.
<event>DeclarationNotification	Yes	Received by a beneficiary when a Field Agent or Registration agent submits a complete "declaration" for review by a Registrar.	<event> registration tracking ID for {{name}} is {{trackingId}}. You will get an SMS within 2 days with progress and next steps.	Citizen (Informant) using their mobile number.
<event>RegistrationNotification	Yes	Received by a beneficiary when the event is officially "registered" by a Registrar	Congratulations, the <event> of {{name}} has been registered. Visit your local registration office in 5 days with your ID to collect the certificate. Your tracking ID is {{trackingId}}.	Citizen (Informant) using their mobile number.
<event>RejectionNotification	Yes	Received by a beneficiary when the event is "rejected" by a Registrar due to an error such as mistaken spelling or incomplete supporting documentation.	<event> registration declaration for {{name}} ( Tracking ID: {{trackingId}} ) has been rejected. Please visit your local registration office for more information.	Citizen (Informant) using their mobile number.
userCredentialsNotification	No	Received by a staff member when their OpenCRVS account has been created by a System Administrator	Your OpenCRVS account has been created. Please login with your username: {{username}} and temporary password: {{password}}	OpenCRVS Staff
retrieveUserNameNotification	No	Received by staff when they have forgotten their username	Your username for OpenCRVS is: {{username}}	OpenCRVS Staff
updateUserNameNotification	No	Received by staff when a System Administrator has changed their username	Your OpenCRVS username has been updated to: {{username}}. Your password has not changed.	OpenCRVS Staff
resetUserPasswordNotification	No	Received by staff when a System Administrator has changed their password	Your password has been reset. Please login to {{applicationName}} with the temporary password: {{password}}.	OpenCRVS Staff

You must enable a communication method for the authenticationCodeNotification message in production otherwise your staff will not be able to log in. REMOVING 2FA MAKES OPENCRVS INSECURE. PROTECTING CITIZEN DATA IS NOT AN OPTION!! What is two-factor authentication (2FA)?