21. Comms management

Keeping users and informants informed and update to date is important to keeping the system functioning and registration processed in a timely manner. SMS and or Email can be configured to send notifications to users and informants.\

User notifications

Notifications can be sent to a user for various different reasons:

• Onboarding

• Username reminder

• Two factor authentication codes

• When a system admin reset a users password

• When a system admin sends a username reminder

Supported communication methods:

• SMS

• Email

Informant notifications

Notifications can be sent to the informant throughout the registration process to give them updates on progress. An record action can be configured to send a notfiication. eg. Notify, Declare, Reject, Register, Request correction, Print certificate.

Supported communication methods:

• SMS

• Email\

Example SMS messages for birth registration:

• Notification sent to Office

  Your birth registration tracking ID is {{trackingId}}. Please visit {{crvsOffice}} to complete your declaration

• Declaration sent for review

  Your birth registration tracking ID for {{name}} is {{trackingId}}. You will get an SMS within 2 days with progress and next steps.

• Declaration rejected

  Your birth declaration has been rejected. Please visit {{regOffice}} with your supporting documents. Your tracking ID is {{trackingID}}.

• Declaration registered

  Congratulations, the birth of {{name}} has been registered. Visit your local registration office in 5 days with your ID to collect the certificate. Your tracking ID is {{trackingId}}