# 4.2.5.1.1 Informant and staff notifications

In **production**, OpenCRVS sends automated messages at important times to staff and informants. In **development** and **qa** environments, messages are not delivered. You can edit the languages and content of all messages.

{% hint style="info" %}
You can choose any method of communications from Email, SMS, WhatsApp etc. Examples are provided for Email and & SMS (In Farajaland, we have supplied example SMS code integrating with [Infobip](https://www.infobip.com/) and example Email code integrating with [SendGrid](https://sendgrid.com/).
{% endhint %}

The following messages are sent to staff members and beneficiaries by default and the staff messages are essential. A **National System Administrator** user can configure **on/off** whether or not the beneficiary messages are sent in the following user interface at any time.

<figure><img src="https://content.gitbook.com/content/vgBjh6h3DfeeMhA5gwiP/blobs/hcbYg1qgCDXChNEQIOY2/Screenshot%202023-08-28%20at%2014.12.45.png" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="142">Message</th><th>Configurable on or off</th><th>Description</th><th></th><th>Recipient</th></tr></thead><tbody><tr><td>authenticationCodeNotification</td><td>No</td><td>Received by a staff member when logging in. Used to send the 2FA code for authentication during login <strong>REQUIRED IN PRODUCTION FOR SECURITY REASONS!!</strong> In <strong>development</strong> and <strong>qa</strong> environments, the 2FA code is always six zeros: 000000</td><td>Your OpenCRVS authentication code is: {{authCode}}</td><td>OpenCRVS Staff</td></tr><tr><td>&#x3C;event>InProgressNotification</td><td>Yes</td><td>Received by a beneficiary when a hospital submits an automated "notification", or a Field Agent submits an in-complete "declaration"</td><td>&#x3C;event> registration tracking ID is {{trackingId}}. You must visit {{crvsOffice}} to complete the declaration</td><td>Citizen (Informant) using their mobile number.</td></tr><tr><td>&#x3C;event>DeclarationNotification</td><td>Yes</td><td>Received by a beneficiary when a Field Agent or Registration agent submits a complete "declaration" for review by a Registrar.</td><td>&#x3C;event> registration tracking ID for {{name}} is {{trackingId}}. You will get an SMS within 2 days with progress and next steps.</td><td>Citizen (Informant) using their mobile number.</td></tr><tr><td>&#x3C;event>RegistrationNotification</td><td>Yes</td><td>Received by a beneficiary when the event is officially "registered" by a Registrar</td><td>Congratulations, the &#x3C;event> of {{name}} has been registered. Visit your local registration office in 5 days with your ID to collect the certificate. Your tracking ID is {{trackingId}}.</td><td>Citizen (Informant) using their mobile number.</td></tr><tr><td>&#x3C;event>RejectionNotification</td><td>Yes</td><td>Received by a beneficiary when the event is "rejected" by a Registrar due to an error such as mistaken spelling or incomplete supporting documentation.</td><td>&#x3C;event> registration declaration for {{name}} ( Tracking ID: {{trackingId}} ) has been rejected. Please visit your local registration office for more information.</td><td>Citizen (Informant) using their mobile number.</td></tr><tr><td>userCredentialsNotification</td><td>No</td><td>Received by a staff member when their OpenCRVS account has been created by a System Administrator</td><td>Your OpenCRVS account has been created. Please login with your username: {{username}} and temporary password: {{password}}</td><td>OpenCRVS Staff</td></tr><tr><td>retrieveUserNameNotification</td><td>No</td><td>Received by staff when they have forgotten their username</td><td>Your username for OpenCRVS is: {{username}}</td><td>OpenCRVS Staff</td></tr><tr><td>updateUserNameNotification</td><td>No</td><td>Received by staff when a System Administrator has changed their username</td><td>Your OpenCRVS username has been updated to: {{username}}. Your password has not changed.</td><td>OpenCRVS Staff</td></tr><tr><td>resetUserPasswordNotification</td><td>No</td><td>Received by staff when a System Administrator has changed their password</td><td>Your password has been reset. Please login to {{applicationName}} with the temporary password: {{password}}.</td><td>OpenCRVS Staff</td></tr></tbody></table>

{% hint style="danger" %}
You must enable a communication method for the authenticationCodeNotification message in production otherwise your staff will not be able to log in. **REMOVING 2FA MAKES OPENCRVS INSECURE. PROTECTING CITIZEN DATA IS NOT AN OPTION!!** [What is two-factor authentication (2FA)?](https://authy.com/what-is-2fa/)
{% endhint %}