7. Go-live

We recommend you make go-live as small and low-key as possible, with initially just a few users testing the application at selected test-sites. This gives you the possibility to provide feedback and adjust the solution before wider scale rollout.

This is a full readiness checklist that you can use prior to launching your solution and having it used for live vital event registration:

• Office refurbishment: are registration offices and staff properly equipped to be able to use the new application? Is there sufficient security to ensure that the equipment is safe?

• Training: have the users been adequately trained, on the application but also on any new policies and processes?

• Change Management: have the changes to processes and tools been properly communicated and are users ready to adopt the new application?

• Public communication: have the changes to vital event registration processes been properly communicated to the public so that they are aware of what to do?

• Data migration: has legacy digital data been migrated to the new application? Have historical paper-based records been digitised and uploaded into the the new application?

• Testing: have all standard operating procedures been tested and proven to work as designed? Can the application support peak user load? Has the application and infrastructure passed cyber-security penetration tests?

• Service management: is there a team that can handle support requests and respond to the common queries and issues? Is it clear to users how to contact the support team?

• Application maintenance and support: Are there support teams in place with the necessary SLAs to be able to support the service management team, including technical monitoring and maintenance of the application?

• Rollout planning: is there a rollout plan with sufficient resources to scaleup the use of the application nationwide? Are there checkpoints in place to help decide whether rollout should continue or should be paused?

The following Pre-Deployment Checklist should be completed by the production environment server administrator before going live.