> For the complete documentation index, see [llms.txt](https://documentation.opencrvs.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.opencrvs.org/v1.6/product-specifications/support-functions/20.-user-onboarding.md).

# 20. User onboarding

For each new user added to the system by a Local System Admin or National System Admin the new user is prompted to complete onboarding steps to finalise their user account. Such as setting a password 

### **Pre-condition**

User is created by a Local System Admin or National System Admin

### **Triggers**

* New user logs in with their username and temporary password 

### **Standard flow**

1. User receives username and temporary password via SMS or Email
2. User logs into OpenCRVS
3. User prompted to create a password
4. User is prompted to set security questions
5. User confirms confirms their details
6. User account is updated from 'pending' to 'active'

### **Post conditions**

* User logins in again with their username and new password

### **Variations/Exceptions**

-<br>

{% embed url="<https://youtu.be/veaZ0iaR4dc>" %}


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