Communications management

Effective communication is critical to successful civil registration service delivery. This functionality supports the communication to those applying for vital event registration as well as service providers using the system.

Configuration

All SMS and notification content can be configured as per a country's requirements.

User Stories

As an Applicant, I want to be able to receive updates on the status of my application, so that I know what is happening next.

As a System Administrator/Registration Manager, I want to be able to edit the content of the SMSs in the system easily, so that the correct message is sent to applicants.

As a System Administrator/Registration Manager, I want to be able to send out mass communication messages to select demographics, so that key messages can get to target audiences. [IN ROADMAP]

As a System Administrator/Registration Manager, I want to be able to edit the content of application notifications for end-users, so that the correct message gets to them. [IN ROADMAP]

Functionality

SMS Content

The below SMSs are currently sent at different steps in the process to keep Applicants updated on the status of their application.

1. New user

KeyDescriptionEnglish copy
This is sent when an admin creates a new userYou can login to OpenCRVS with this temporary username: {{username}} and password: {{password}}

2. Birth & death declaration

KeyDescriptionEnglish copy
This is sent when a field agent has sent an application for reviewBirth registration tracking ID for {{name}} is {{trackingid}}. You will get an SMS within 2 days with progress and next steps.
Death registration tracking ID for {{name}} is {{trackingid}}. You will get an SMS within 2 days with progress and next steps.

3. Birth & death registration

KeyDescriptionEnglish copy
BirthThis is sent when a reg agent or registrar registers an applicationCongratulations, the birth of {{name}} has been registered. The BRN is [201937484839384]. Visit your local registration office with your ID to collect the certificate. Your tracking ID is [BNFA323S].
DeathThe death of {{name}} has been registered. The DRN is [201937484839384]. Visit your local registration office with your ID to collect the certificate. Your tracking ID is [BNFA323S].

Birth & death rejection

KeyDescriptionEnglish copy
Birthadvice? come to office, expect a phone call. speak to the HA?Your birth application has been rejected. Please visit [Name of office] registration office with your supporting documents. Your tracking ID is [ID].
DeathYour death application has been rejected. Please visit [Name of office] registration office with your supporting documents. Your tracking ID is [ID].

Coming Soon

Mass SMS broadcast

The System Administrator/Registration Manager can send out mass communication messages to select demographics, so that key messages can get to target audiences

End-User Notifications

The System Administrator/Registration Manager can define and creates notifications for end-users to keep them updated with key message and initiatives

The System Administrator/Registration Manager can edit the content of application notifications for end-users